Housing Access for Washtenaw County
Complaint and Grievance Procedure

Customer Service Complaints:
Examples of complaints are: poor service attitude; a perceived failure of staff members to treat consumers with basic dignity and respect and/or lack of accessibility and timeliness of HAWC as a service provider.

Grievances:
Grievances are when a consumer feels they were wrongly denied a service he/she is eligible for. Grievances are only filed after addressing the concern with HAWC staff has been unsuccessful.

Complaints and grievances may be reported using the form below

HAWC Complaints and Grievances Form

HAWC will contact the consumer/advocate in 2 business days to begin the investigation. A response will be provided within 2 weeks* of receiving the complaint.

For grievances, the Rights Advisor will investigate and provide a response to the grievance within two weeks* of receipt. Should the reply be unsatisfactory, consumer/advocate can escalate their appeal to Office of Community and Economic Development (OCED) by email at HAWC@washtenaw.org

*Timeline of response can be expedited to accommodate court dates.