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A Program of The Salvation Army
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HAWC is closed November 25 & 26 for the Thanksgiving holiday
All calls and questions received about CERA will be returned when
HAWC reopens Monday, November 29
All calls and questions received about CERA will be returned when
HAWC reopens Monday, November 29
If you are homeless or experiencing a housing crisis, please call:
(734) 961-1999
If you need help paying your rent, you may be eligible for assistance through the COVID Emergency Rental Assistance (CERA) program.
Learn more:
Learn more:
You can apply for CERA online, or with a paper application mailed to 100 Arbana Dr, Ann Arbor, MI 48103.
However, you still must call HAWC (734) 961-1999 to schedule an appointment.
However, you still must call HAWC (734) 961-1999 to schedule an appointment.
HAWC is Washtenaw County’s central intake for individuals and families who are homeless or at-risk of homelessness. The central intake is the single point of entry for all emergency shelters and housing resources that are available to serve people experiencing homelessness in the county. Residents of Washtenaw County may call HAWC for housing assistance, information and/or referral. Please note: there is a severe shortage of housing resources in Washtenaw County and HAWC is not able to help all people who are experiencing a housing crisis.
Important Update Regarding COVID-19
Housing Access for Washtenaw County has temporarily suspended walk-in hours. The call center will remain open. Clients needing immediate assistance should call the number above.
Housing Access for Washtenaw County has temporarily suspended walk-in hours. The call center will remain open. Clients needing immediate assistance should call the number above.
HAWC CALL CENTER HOURS
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Monday: 8:30am- 5:00pm
Tuesday: 8:30am- 5:00pm Wednesday: 8:30am- 5:00pm Thursday: 8:30am- 5:00pm Friday: 8:30am- 5:00pm After hours assistance with a housing emergency, call 211 |
Organizations that serve special populations, including: veterans, youth, and those experiencing domestic violence should be contacted directly. Please see the contact information below:
- Veterans: experiencing a housing crisis, contact the Veteran Administration (VA) at 1-877-424-3838.
- Youth: ( ages 10- 20) experiencing a housing crisis, contact Ozone House at (734) 662-2222.
- If you are experiencing Domestic Violence, contact SafeHouse Center at (734) 995-5444.
Our SERVICE AREA is Washtenaw County.
Are you homeless, but don't live in Washtenaw County?
If so, there are services available to assist you closer to home.
To get connected in your area, please click here for resources.
If so, there are services available to assist you closer to home.
To get connected in your area, please click here for resources.
If you do not have access to a phone, you may email HAWC at hawc.washtenaw@usc.salvationarmy.org.
To file a complaint or grievance, please read the Complaint & Grievance Procedure document.
To file a complaint or grievance, please read the Complaint & Grievance Procedure document.
Housing Access for Washtenaw County
100 Arbana Drive
Ann Arbor, MI 48103
(734) 961-1999
100 Arbana Drive
Ann Arbor, MI 48103
(734) 961-1999
Thank you to the Massachusetts Housing and Shelter Alliance for their permission to use their photograph.