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A Program of The Salvation Army

If you are homeless or experiencing a housing crisis, please call:
(734) 961-1999

If you need help paying your rent, you may be eligible for assistance through the COVID Emergency Rental Assistance (CERA) program.
Don't wait - if you meet eligibility requirements, apply now! Application portal will close in summer 2022. 
​Learn more:
You can apply for CERA online, or with a paper application mailed to 100 Arbana Dr, Ann Arbor, MI 48103.
​However, you still must call HAWC (734) 961-1999 to schedule an appointment.
Still waiting to hear on the status of your submitted application?
Click the button below to check. You will need your CERA application number to search.
HAWC is Washtenaw County’s central intake for individuals and families who are homeless or at-risk of homelessness.  The central intake is the single point of entry for all emergency shelters and housing resources that are available to serve people experiencing homelessness in the county.  Residents of Washtenaw County may call HAWC for housing assistance, information and/or referral.  Please note: there is a severe shortage of housing resources in Washtenaw County and HAWC is not able to help all people who are experiencing a housing crisis. 
Important Update Regarding COVID-19
Housing Access for Washtenaw County has temporarily suspended walk-in hours. The call center will remain open. Clients needing immediate assistance should call the number above.


HAWC CALL CENTER HOURS
Monday: 8:30am - 5:00pm
Tuesday: 8:30am - 5:00pm
Wednesday: 8:30am - 5:00pm
Thursday: 8:30am - 5:00pm
Friday: 8:30am - 5:00pm

​After hours assistance with a housing emergency, call 2-1-1

Organizations that serve special populations, including: veterans, youth, and those experiencing domestic violence should be contacted directly.  Please see the contact information below:

  • Veterans: experiencing a housing crisis, contact the Veteran Administration (VA) at 1 (877) 424-3838.
  • Youth: ( ages 10- 20) experiencing a housing crisis, contact Ozone House at (734) 662-2222.
  •  If you are experiencing Domestic Violence, contact SafeHouse Center at (734) 995-5444.

Our SERVICE AREA is Washtenaw County.

Are you homeless, but don't live in Washtenaw County?
If so, there are services available to assist you closer to home.  
To get connected in your area, please click here for resources.
If you do not have access to a phone, you may email HAWC at hawc.washtenaw@usc.salvationarmy.org.

To file a complaint or grievance, please read the Complaint & Grievance Procedure document. 
 Housing Access for Washtenaw County
100 Arbana Drive
​Ann Arbor, MI 48103
(734) 961-1999