Looking for more information?  Find resources here or submit a contact form if you cannot find what you need.

Please Note:
​HAWC will be closed on the following days*
Thursday, November 27th & Friday, November 28th (Thanksgiving)
Wednesday, December 24th & Thursday, December 25th (Christmas)
Wednesday, December 31st & Thursday, January 1st (New Year's)


*The Call Center will operate as normal on the work day after the above holidays.
​Please be aware clients might experience a slight increase in their wait times due to staff scheduling. Any voice messages will be returned in 24 to 48 hours.
ATTN: Winter Emergency Shelter & Daytime Warming Centers are open now through April 2026
  • For individuals 18 years or older: Doors open every night at 7pm at SAWC Delonis Center | 312 W. Huron St, Ann Arbor 48103 | Phone 734-662-2829
  • For families with children (under 18 years) or pregnant women: Please call IHN at Alpha House at 734-822-0220
To view the full list of daytime shelters and overnight information, please visit bit.ly/washtenaw-warming
​Organizations that specialize in services for veterans, youth, and those experiencing intimate partner domestic violence should be contacted directly.  Please see the contact information below:
  • Veterans: experiencing a housing crisis, contact the Veteran Administration (VA) at (734) 845-5058.
  • Youth: ​ages 10-17 who are homeless or runaway, contact Ozone House at (734) 662-2222.
  •  If you are experiencing intimate partner Domestic Violence or Sexual Assault, contact SafeHouse Center at (734) 995-5444.

Before contacting HAWC, you may find your question(s) answered in the "Frequently Asked Questions."  Click the button above to read more.  For the plain text version click here.

    Email HAWC staff using this contact form.

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    Please be aware that in order for HAWC staff to assist you with an intake and to book an appointment for your shelter or housing need you will be asked to provide full social security numbers for all in the household.  Please have those numbers available when you call.  You will also be asked to clarify who is currently living in your household (e.g. household size).  If anyone living in the household is over the age of 18 years they will need to verbally consent to a Release of Information (ROI).
Housing Access for Washtenaw County
(734) 961-1999
Description of picture in above header: image is of the downtown Ann Arbor skyline at sunset. Orange sunlight reflects on building roof tops and clouds.