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HAWC is Washtenaw County’s central intake for individuals and families who are homeless or at-risk of homelessness. The central intake is the single point of entry for all emergency shelters and housing resources that are available to serve people experiencing homelessness in the county. Residents of Washtenaw County may call HAWC for housing assistance, information and/or referral. Please note: there is a severe shortage of housing resources in Washtenaw County and HAWC is not able to help all people who are experiencing a housing crisis.
If you are homeless or experiencing a housing crisis, please call:
(734) 961-1999
Or you can email HAWC at [email protected].
If your agency or team is interested in learning more about HAWC and the services provided or you have general questions, please email [email protected].
Attention: A full list of cooling sites in the county can be found at washtenaw.org/summer-cooling-sites.
The Delonis Center also serves as a cooling site when the heat index is 90 degrees or above. For more information, call the Delonis Center at (734) 662-2829.
During extreme heat, stay indoors as much as possible and limit exposure to the sun. See more hot weather safety tips from the Washtenaw County Health Department.
The Delonis Center also serves as a cooling site when the heat index is 90 degrees or above. For more information, call the Delonis Center at (734) 662-2829.
During extreme heat, stay indoors as much as possible and limit exposure to the sun. See more hot weather safety tips from the Washtenaw County Health Department.
HAWC CALL CENTER HOURS |
Monday: 8:30am - 5:00pm
Tuesday: 8:30am - 5:00pm Wednesday: 8:30am - 5:00pm Thursday: 8:30am - 5:00pm Friday: 8:30am - 5:00pm After hours assistance with a housing emergency, call 2-1-1 |
Organizations that specialize in services for veterans, youth, and those experiencing intimate partner domestic violence should be contacted directly. Please see the contact information below:
- Veterans: experiencing a housing crisis, contact the Veteran Administration (VA) at (734) 845-5058.
- Youth: ages 10-17 who are homeless or runaway, contact Ozone House at (734) 662-2222.
- If you are experiencing intimate partner Domestic Violence or Sexual Assault, contact SafeHouse Center at (734) 995-5444.
What happens when you contact the HAWC CALL CENTER ?
Below is a graphic showing how a caller is assisted when contacting the HAWC Call Center. For the plain text version of the graphic click here.
Our SERVICE AREA is Washtenaw County.
Are you homeless, but don't live in Washtenaw County?
If so, there are services available to assist you closer to home.
To get connected in your area, please click here (pdf file) or click here (word) for resources.
If so, there are services available to assist you closer to home.
To get connected in your area, please click here (pdf file) or click here (word) for resources.
To file a complaint or grievance with the HAWC Call Center, please read the Complaint & Grievance Procedure document.
For the plain text version of these Procedures click here.
The online form for filing a complaint or grievance is available here.
For the plain text version of these Procedures click here.
The online form for filing a complaint or grievance is available here.
Housing Access for Washtenaw County
(734) 961-1999
(734) 961-1999
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