***​IMPORTANT ANNOUNCEMENT***
The MSHDA Housing Choice Voucher (HCV) Homeless Preference (HP) Waitlist will reopen soon!
There are two mandatory priority eligibility criteria to be placed on the waitlist: 1) You do not have a fixed, regular, and adequate nighttime residence (Category 1 per HUD homeless definition); or 2) You are escaping from domestic violence, sexual assault, stalking, or human trafficking (Category 4 per HUD homeless definition).  There will also be new additional criteria to determine priority placement on the HCV HP waitlist.

A Community Meeting will be held on Tuesday, December 17th from 2-3pm to give people a chance to share their opinions before the new rules (additional criteria mentioned above) are submitted to our Washtenaw Continuum of Care (CoC) Board for approval.  **Please note: this meeting is not to get your name on the waitlist.  If you would like to join the meeting on the 17th please email Kristin Kunes at [email protected].
HAWC is Washtenaw County’s central intake for individuals and families who are homeless or at-risk of homelessness.  The central intake is the single point of entry for all emergency shelters and housing resources that are available to serve people experiencing homelessness in the county.  Residents of Washtenaw County may call HAWC for housing assistance, information and/or referral.  Please note: there is a severe shortage of housing resources in Washtenaw County and HAWC is not able to help all people who are experiencing a housing crisis. 

If you are homeless or experiencing a housing crisis, please call:
(734) 961-1999

Or you can email HAWC at [email protected].

HAWC CALL CENTER HOURS
Monday: 8:30am - 5:00pm
Tuesday: 8:30am - 5:00pm
Wednesday: 8:30am - 5:00pm
Thursday: 8:30am - 5:00pm
Friday: 8:30am - 5:00pm

​After hours assistance with a housing emergency, call 2-1-1
Organizations that specialize in services for veterans, youth, and those experiencing intimate partner domestic violence should be contacted directly.  Please see the contact information below:

  • Veterans: experiencing a housing crisis, contact the Veteran Administration (VA) at (734) 845-5058.
  • Youth: ​ages 10-17 who are homeless or runaway, contact Ozone House at (734) 662-2222.
  •  If you are experiencing intimate partner Domestic Violence or Sexual Assault, contact SafeHouse Center at (734) 995-5444.

What happens when you contact the HAWC CALL CENTER ?

Below is a graphic showing how a caller is assisted when contacting the HAWC Call Center.  For the plain text version of the graphic click here.

Our SERVICE AREA is Washtenaw County.

Are you homeless, but don't live in Washtenaw County?
If so, there are services available to assist you closer to home.  
To get connected in your area, please click here​ (pdf file) or click here (word) for resources.
To file a complaint or grievance with the HAWC Call Center, please read the Complaint & Grievance Procedure document.
For the plain text version of these Procedures click here.
​The online form for filing a complaint or grievance is available here.
 Housing Access for Washtenaw County
(734) 961-1999
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